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Today we've saved plastic bottles from landfill

Environmental, Social and Governance

Waterlogic’s commitment to a sustainable future

Every day we drive change through our own organisation and the communities we touch with the goal of acting in the best interests of people and the environment. Our commitment to Environmental, Social and Governance (ESG) aligns our business values, purpose and strategy with the needs of all our stakeholders, whilst embedding responsible and ethical principles into everything we do.

 sustainable future

Going for Green

We have set two ambitious sustainability targets from our 2020 baseline, which are linked to our financing.

  • Reduce carbon emissions by 2.5%

    Reduce carbon emissions by 2.5%

    2.5% annual reduction of Scope 1 and 2 carbon emissions (on-site use of liquid fuel and gas, use of fuel in owned vehicles, use of grid and renewable energy)

  • Reduce single-use plastic by 1 billion bottles

    Reduce single-use plastic by 1 billion bottles

    1 billion annual reduction in the number of single-use plastic bottles consumed by championing consumer change and growing the net installation of mains-fed dispensers

Our impact and performance in 2020

We thrive as a business because we seek better ways to do business; ways that are better for the people we interact with every day and better for the planet too.

Being a responsible business is not just about expressing our ambitions, it’s about what we do to fulfil them. We recognise the challenges we face to encourage behaviour change and to engage with our communities to make sustainable living commonplace in the future.

Here are just some of the contributions we made in 2020 towards our seven key areas of focus.

Reducing the environmental impact of our goods and services

Finding solutions to using less water and energy, producing less waste and developing sustainable products that continue to use finite resources in an efficient way for the longest time, is our aim. We strive to reduce the environmental impact right across the supply chain, from design, manufacturing, distribution, installation, servicing, maintenance, refurbishment and end of life, to managing the carbon footprint of our offices.

Waterlogic stocks

How we did in 2020

  • 100%


    recyclable, non-toxic & non-hazardous materials used in the production of our dispensers

  • 30,881 tCO2e

    30,881 tCO2e

    saving by switching to R600a refrigerant gas in our dispensers (2017-2020)

  • 90%


    LED lamps in China factory replacing harmful mercury fluorescent lighting

  • 1,115 tCO2e

    1,115 tCO2e

    saving in components and freight by meeting demand through stock held

  • 21,624


    dispensers refurbished and given a new lease of life (+9%)

  • 1,168 tCO2e

    1,168 tCO2e

    saving in UK by rerouting service visits and taking on electric vehicles

  • 100%


    climate-neutral parcel shipping in Germany

  • 329


    wooden pallets replaced with recyclable plastic alternatives, reusable for up to 15 years (2017-2020)

  • 1.5m litres

    1.5m litres

    of washing water saved in new bottling plant

For more, download our ESG 2020 Report

Driving customer change for more responsibly sourced water

We have gone out of our way to help our customers remove the reliance on single-use plastic, reduce water and energy consumption, eliminate emissions from unnecessary plastics manufacturing and transportation, and limit waste. Care for the planet and its most precious resource runs through everything we do. We are continually working to reduce the negative impact we have on the natural world, as well as providing the tools for our customers to do the same.

Plastic waste on the beach

How we did in 2020

  • 23.8 billion

    23.8 billion

    single-use plastic bottles saved from landfill and oceans

  • 1.158 million

    1.158 million

    refills recorded in supermarkets, train station and delivery depot

  • 60 million

    60 million

    single-use bottles removed from the hospitality chain (up to and including 2020)

  • 100%


    biodegradable and compostable cups increase in customer demand (7%)

  • 33%


    increase of customer plastic cup recycling scheme

  • 3 customers

    3 customers

    awarded the Oceansaver accolade for their commitment to plastic reduction

For more, download our ESG 2020 Report

Supporting consumer health and well-being through hygienic certified workplace solutions

We have always taken the provision of safe drinking water seriously. Access to potable water in the workplace is a right; it’s vital for human health and wellbeing. Helping consumers access good quality hydration whilst achieving heightened safety in the workplace to reduce the spread of germs was a key focus for Waterlogic in 2020. With the advent of COVID-19, we developed a range of solutions to provide unrivalled purity and security to guarantee consumer peace of mind.

Responsible business

How we did in 2020

  • 99.999%


    effective against COVID-19 proving Firewall® technology safeguards the health of millions of users

  • 2 products

    2 products

    for Purezza and Billi launched with Firewall offering hospitality and healthcare workplaces more peace of mind

  • 1st


    bespoke Purezza Petalosa bottle launched offering peace of mind cleanliness for the hospitality sector

  • 60,000


    foot pedals supplied to customers globally for hands-free dispenser operation to support hygiene in the workplace

  • Essential


    range of hygiene-related consumables and accessories launched to meet demand for hygiene products

  • 4.6 stars

    4.6 stars

    ‘Excellent‘ TrustPilot customer satisfaction rating achieved in the UK

For more, download our ESG 2020 Report

Building a rewarding and supportive culture of inclusion, diversity and well-being

The real fuel and energy behind Waterlogic’s growth and success comes from our people. Our people don’t just work for Waterlogic, they are Waterlogic. They’re what make our company great. We care about our employees’ health and well-being and we care about creating a vibrant and rewarding working environment that allows them to thrive. We practise an employee-focused culture where everyone is valued as an individual, has equal access to opportunities and is rewarded for their contributions to others and to the business.


How we did in 2020

  • 10


    Mental Health First Aiders appointed to support employee mental well-being and provide access to help

  • 230


    UK employees visit Wellness Area for advice and tips on leading a positive, healthy lifestyle

  • 500


    UK employees sign-up for Employee Assistance Programme access to advice and helplines

  • 958


    Australian employees view ‘In This Together‘ self-help modules providing tips to support mental well-being

  • 50%


    gender pay gap improvement from 14.7% to 7.1% male/female difference

  • 50%/50%


    male/female managerial promotions in Australia

  • 94% sites

    94% sites

    have a diversity policy

  • 20


    Kickstart placements opened in the UK for young at risk of long term unemployment

  • 1,200


    dispensers refurbished by people with disabilities

For more, download our ESG 2020 Report

Investing in our people and engaging in effective communication

Employee training, renumeration parity and good communication have been essential tools for Waterlogic in achieving productivity and maintaining strong trusting working relationships with our employees. This has been particularly important since the COVID-19 outbreak forced many people temporarily out of work or working remotely. We have invested time and energy into delivering clear lines of communication and ways to engage, and we remain committed to contributing toward a future our employees deserve.

Happy employee

How we did in 2020

  • 1,187


    employees attended workshops designed to increase knowledge and skills during furlough

  • Up to 100

    Up to 100

    people joined restart sessions designed to help salespeople succeed in the changed landscape

  • 12,000


    visits to new intranet- style communication platform achieved in Q4 bringing employees from around the world together

  • 12 marks

    12 marks

    from achieving a Best Companies ‘one to watch‘ accreditation for high levels of workplace engagement

  • 2-way


    ‘People Forum‘ established to ensure people with different roles have a voice to help shape initiatives

  • 85%


    employee contracts harmonised to ensure pay and benefit parity across the UK workforce

For more, download our ESG 2020 Report

Giving back to the community and making a real difference

There is no doubt that 2020 has been a testing and challenging time for us all. However, in the midst of adversity have emerged some moments of pride for Waterlogic, as the generous community spirit of our employees continued to make a real difference to those in need around the world.

Children drinking clean water

How we did in 2020

  • 35


    dispensers installed free at NHS Nightingale Hospital London, providing COVID secure water for patients and key workers

  • 7,000


    members of Kenya’s Kapsiongo community benefit from 2019 fundraising with washing facilities installed to help fight COVID-19

  • AUS$3,220


    donated in support of Beyond Blue’s charitable work on mental health in the workplace

  • £300,000


    raised through UK sales of bottles and dispensers in support of the Make-A-Wish Foundation for young people fighting life-threatening conditions (up to end 2020)

  • 638 days

    638 days

    volunteering supported in the UK in 2021 as a result of employees volunteering their own time and services during the pandemic

For more, download our ESG 2020 Report

Ensuring effective oversight through sound corporate governance and measurement

The operational and ultimate responsibility for the commitment to our ESG principles lies with Waterlogic’s Executive Management Team (EMT). The EMT govern and annually monitor and review compliance to company policies and relevant legislation to meet new business areas to ensure the Group continues to comply and identify areas in need of improvement.

Responsible business

How we did in 2020

  • 95% sites

    95% sites

    with environmental policies (+15%)

  • 26% sites

    26% sites

    with ISO 14001 certification (+1%)

  • 100% sites

    100% sites

    compliant with local environmental regulations (0%)

  • 84% sites

    84% sites

    with an approved anti-corruption procedure (-1%)

  • 68% sites

    68% sites

    with an anti-corruption procedure or policy for suppliers (+8%)

  • 95% sites

    95% sites

    with a code of ethics (0%)

  • 95% sites

    95% sites

    compliant with local labour regulations (-5%)

  • 95% sites

    95% sites

    with health and safety policy (0%)

For more, download our ESG 2020 Report

“For almost 30 years now we have looked to achieve the very best way of hydrating people without causing harm to human health or damage to the environment. As the plight of the planet and the health of its global population has reached tipping point, we continue to pioneer new ways of ensuring that we uphold our promise of safe, sustainable water for everyone, delivered in the most responsible and ethical way.

We are a robust company with dedicated and experienced people, very solid foundations, a strong balance sheet and committed shareholders. We have done our utmost to come through the crisis in good shape whilst upholding the environmental and social values that are dear to us. We look forward to building on the foundations we have established towards a better future for everyone.”

Jeremy Ben-David
Founder and Group CEO Waterlogic

Responsible business

Thirsty for change and hungry for action

The driving forces behind achieving our purpose focus on our own contributions and helping other to achieve theirs. Remembering these guiding principles every day helps us to drive change through our own organisation and the communities we touch, to act with the best interests of people and the environment in everything we do:

  • Working to achieve significant positive environmental and social impacts helping our communities deliver against Environmental, Social and Governance (ESG) ambitions.
  • Creating awareness within our communities of the societal and environmental effect of operations and how they can work towards mitigating harm.
  • Improving our own efficiencies to minimise the use of materials, energy consumption, waste and pollution generation.
  • Enabling employers to establish a better workplace providing safe and essential hydration to their people in the most sustainable and responsible way.

Find out more about what makes Waterlogic tick.

Discover our purpose