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We have updated our Privacy Notice. These changes are designed to provide greater clarity on how we use your personal information and to consolidate previously separate EU and rest-of-world notices into a single document.

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Frequently asked questions

This page provides answers to Frequently Asked Questions to help you navigate the challenges the virus poses to keeping your workforce safely hydrated.

  • Q: Is Waterlogic operating normally?
  • Q: Our office is temporarily closing, and we have a Waterlogic dispenser, what do we do?
  • Q: What should we do to start using our dispenser again?
  • Q: Are there any delays with orders?
  • Q:Will a Waterlogic engineer still carry out on-premises maintenance for our dispensers?
  • Q: How is Waterlogic helping to prevent the spread of Coronavirus?
  • Q: How can Waterlogic guarantee that shipping dispensers from one location to another does not transfer the Coronavirus into my workplace?
  • Q: Does the Firewall® technology used in Waterlogic machines kill COVID-19?
  • Q: What tests were carried out to prove Firewall's capabilities against COVID-19?
  • Q: Can water be contaminated by COVID-19?
  • Q: Does the antimicrobial BioCote® surface protection protect users from COVID-19?
  • Q: Can people catch the Coronavirus from any surface?
  • Q: What is the best way to keep my Waterlogic dispenser clean?

Handy tools to help you get up-and-running

Visit our Covid-Secure page where you can find:

  • Water dispensers in the workplace
    This paper offers practical insights and measures to help authorities and organizations set the necessary protocols to mitigate the risks of water dispensers in the workplace.
  • Dispenser restart and usage guide
    A handy guide to getting you back up-and-running with a strong focus on hygiene and social distancing to reduce the risk of infection.
  • Point of dispense material
    Help promote strong messages of social distancing and hygiene around your dispenser with free to download tent cards and stickers.


Plus a number of additional products to support maintaining a hygienic working environment and promoting social distancing measures around the water dispenser.